Course Description

Course Overview

The ITIL Foundation Bridge course is designed for IT professionals who already hold an ITIL v3 Foundation certification and wish to upgrade their knowledge and skills to the ITIL 4 Foundation level. This course provides participants with an overview of the key concepts, principles, and practices of the ITIL 4 framework. It focuses on the updates and changes introduced in ITIL 4 compared to ITIL v3, enabling participants to understand the new service management practices and their alignment with current business needs. The ITIL Foundation Bridge course helps participants bridge the gap between ITIL v3 and ITIL 4, ensuring a smooth transition to the latest version.

Prerequisites

To enroll in the ITIL Foundation Bridge course, participants must hold an ITIL v3 Foundation certificate. This course is specifically designed for individuals who are already familiar with ITIL v3 concepts and processes and want to upgrade their knowledge to ITIL 4.

Methodology

The course will be delivered through a combination of instructor-led training, interactive discussions, case studies, and group exercises. Participants will engage in activities and discussions to understand the key differences between ITIL v3 and ITIL 4, as well as the new concepts introduced in ITIL 4. The course may include individual or group assignments to reinforce learning outcomes and encourage active participation.

Course Outline

• Introduction to ITIL 4
• Overview of ITIL 4 and its key concepts
• Understanding the ITIL 4 service value system
• Comparison of ITIL v3 and ITIL 4 frameworks
• ITIL 4 Service Value Chain
• Introduction to the ITIL 4 service value chain activities
• Plan, improve, engage, design and transition, obtain/build, deliver and support activities
• Integration of the service value chain with service management practices
• ITIL 4 Service Management Practices
• Overview of the ITIL 4 service management practices
• Service desk, incident management, problem management, change management, and more
• Understanding the updates and changes in ITIL 4 service management practices
• Key Concepts and Terminology in ITIL 4
• Service level agreements (SLAs), service catalogs, service providers, and consumers
• Incident, problem, change, and release management in ITIL 4 context
• Understanding the new concepts introduced in ITIL 4
• ITIL 4 Foundation Bridge Exam Preparation
• Review of key concepts and exam objectives
• Practice questions and mock exams to familiarize participants with the format and content of the ITIL 4 Foundation Bridge exam

Outcome

Upon completing the ITIL Foundation Bridge course, participants will:

• Gain a clear understanding of the updates and changes introduced in ITIL 4 compared to ITIL v3
• Familiarize themselves with the new concepts, practices, and terminology of ITIL 4
• Understand the ITIL 4 service value system and its integration with service management practices
• Be prepared to pass the ITIL 4 Foundation Bridge certification exam

Labs

The ITIL Foundation Bridge course may include practical labs or exercises to reinforce the learning objectives. Some potential lab activities could include:

• Analyzing and comparing ITIL v3 and ITIL 4 case studies
• Applying ITIL 4 service management practices in a simulated environment
• Participating in group discussions and exercises to understand the differences between ITIL v3 and ITIL 4 processes