Position Summary:

The Project Implementation Assistant effectively supports the software transition team by providing our customers onsite go-live support, end user training, and issue reporting and escalation. Experience in IT and Education industry preferred. This position is entry-level and part-time.

Customer Training:

  • Provide on-site customer training and support in the functionality of the software.
  • Serve as liaison between the customer and the company.
  • Translate software knowledge into a clear, professional presentation.

Issue Resolution:

  • Provide customer issue resolution when user error or program conflicts arise.
  • Document customer issues accurately, completely, and in detail as they are presented.
  • Report progress toward the successful and on-time completion of the implementation.

Qualifications and Requirements:

  • Bachelor’s Degree Preferred
  • Proven experience with product requirements analysis and development of product design.
  • Possess some professional experience – Ideally in Information Technology, software development and training, customer support and services, or in education.
  • Proficiency with Windows-based computers, including CPUs, monitors and operating systems.