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Position Summary:

The Project Implementation Assistant effectively supports the software transition team by providing our customers onsite go-live support, end user training, and issue reporting and escalation. Experience in IT and Education industry preferred. This position is entry-level and part-time.

Customer Training:

• Provide on-site customer training and support in the functionality of the software.
• Serve as liaison between the customer and the company.
• Translate software knowledge into a clear, professional presentation.

Issue Resolution:

• Provide customer issue resolution when user error or program conflicts arise.
• Document customer issues accurately, completely, and in detail as they are presented.
• Report progress toward the successful and on-time completion of the implementation.

Qualifications and Requirements:

• Bachelor’s Degree Preferred
• Proven experience with product requirements analysis and development of product design.
• Possess some professional experience – Ideally in Information Technology, software development and training, customer support and services, or in education.
• Proficiency with Windows-based computers, including CPUs, monitors and operating systems.