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Course Description
Course Overview
CompTIA A+ has become the gold standard in the IT industry, providing a solid foundation for individuals seeking a career in technology and serving as the preferred qualification for roles in technical support and IT operations. This certification goes far beyond mere PC repair, encompassing a comprehensive range of knowledge and skills.
The CompTIA A+ Core Series comprises two exams, namely Core 1 (220-1101) and Core 2 (220-1102). These exams have been designed to cover the latest content, placing a strong emphasis on the technologies and proficiencies that IT professionals require to effectively support a hybrid workforce.
The CompTIA A+ certification course is a comprehensive training program designed to provide students with the knowledge and skills necessary to become competent IT support professionals. This course covers a wide range of topics, including computer hardware, software, networking, and troubleshooting techniques. It aims to equip students with the essential skills required to excel in entry-level IT roles, such as desktop support technicians and help desk specialists.
Prerequisites
There are no specific prerequisites for taking the CompTIA A+ course. However, a basic understanding of computer systems and technology concepts will be beneficial.
Methodology
The course will utilize a combination of lectures, hands-on labs, and interactive exercises to facilitate learning. Students will have access to study materials, including textbooks and online resources, to support their understanding of the topics covered. Practical lab sessions will provide students with the opportunity to apply theoretical knowledge and gain hands-on experience.
Course Outline
Introduction to IT Support
Overview of IT support roles and responsibilities
Customer service and communication skills
Computer Hardware
Components of a computer system
Hardware installation, configuration, and troubleshooting
Peripherals and mobile devices
Operating Systems
Windows, macOS, and Linux operating systems
Installation, configuration, and management
Operating system customization and optimization
Networking
Introduction to computer networks
Network protocols, topologies, and architectures
Network troubleshooting and connectivity issues
Mobile Devices and Mobile Networking
Mobile device hardware and components
Mobile operating systems and configuration
Mobile networking and synchronization
Hardware and Network Troubleshooting
Troubleshooting methodologies and best practices
Common hardware and network issues
Troubleshooting remote access and connectivity problems
Security
Threats, vulnerabilities, and security controls
Secure workstations and data
Best practices for securing mobile devices
Software Troubleshooting
Troubleshooting software and application issues
Malware removal and prevention
Software updates and patch management
Outcome
Upon completion of the CompTIA A+ course, students will be able to:
- Understand and configure computer hardware components.
- Install, configure, and troubleshoot operating systems.
- Set up and troubleshoot computer networks.
- Support and troubleshoot mobile devices and mobile networking.
- Apply best practices for hardware and network troubleshooting.
- Implement security measures and protect against threats.
- Troubleshoot software and application issues.
Labs
The course includes hands-on lab sessions to reinforce the concepts learned during lectures. The labs will cover the following topics:
- Hardware installation and configuration exercises
- Operating system installation and configuration
- Network configuration and troubleshooting scenarios
- Mobile device setup and troubleshooting
- Hardware and network troubleshooting exercises
- Security configurations and malware removal
These labs will provide students with practical experience in working with various hardware components, operating systems, networks, and troubleshooting techniques. By completing these labs, students will develop the necessary skills to handle real-world IT support scenarios.
