Course Description

Course Overview

The Behavioral Interviewing course is designed to equip participants with the necessary skills and techniques to conduct effective interviews that focus on candidates’ past behavior as a predictor of future performance. The course provides comprehensive training on structuring interviews, formulating behavioral-based questions, and evaluating candidate responses to make informed hiring decisions.

Prerequisite

There are no specific prerequisites for the Behavioral Interviewing course. It is suitable for HR professionals, hiring managers, recruiters, and anyone involved in the employee selection process. Participants should have a basic understanding of the recruitment and selection process within their organization.

Methodology

The course utilizes a combination of interactive lectures, group discussions, role-playing exercises, case studies, and mock interviews. Participants engage in hands-on activities to practice formulating behavioral-based questions, conducting interviews, and evaluating candidate responses. The course encourages active participation and provides ample opportunities for participants to ask questions, share experiences, and learn from real-world examples.

Course Outline

Introduction to Behavioral Interviewing

The first step of the course would entail introducing the concept of behavioral interviewing, its importance, and its benefits to the organization.

Understanding Behavioral Interviewing

In this step, the course will cover the essential tenets of behavioral interviewing and the factors that make it successful. Topics to be covered in this section would include the use of open-ended questions, active listening, probing, and follow-up questions.

Preparing for Behavioral Interviews:

This step will focus on how the interviewers should prepare before the interview. It will include techniques for conducting research on the candidates, reviewing resumes and job applications, and developing interview questions based on job requirements.

Conducting Behavioral Interviews:

In this step, the course will look at the practical aspect of the behavioral interviewing process. It will cover the different techniques of conducting the interview, such as active listening, follow-up probing, and asking open-ended questions. The course will also cover how to evaluate candidate responses and score them based on established criteria.

Post Interviewing:

After conducting the behavioral interview, the course will cover what interviewers should do next with the candidate’s response. It will cover techniques for evaluating and scoring candidates’ responses, summarizing candidate feedback, and reinterviewing candidates.

Ethical considerations

It will cover the importance of confidentiality and the do’s and don’ts during the interviewing process.

Evaluation and Feedback:

Participants will be given an evaluation form at the end of the program to provide feedback on their learning and course delivery. The feedback will be used to improve the effectiveness of the program and ensure that it meets the needs of the participants.

Outcome

Upon completion of the Behavioral Interviewing course, participants can expect to:

• Understand the principles and benefits of behavioral interviewing in selecting candidates.
• Develop the skills to prepare and conduct structured behavioral interviews.
• Formulate effective behavioral-based questions that elicit relevant information.
• Enhance active listening and probing skills to gather comprehensive responses from candidates.
• Evaluate candidate responses objectively and make informed hiring decisions.
• Recognize and mitigate biases that may influence the interviewing process.
• Provide constructive feedback to candidates to facilitate their understanding and growth.

Labs

The course incorporates practical labs and exercises to allow participants to apply their learning in a simulated interview setting including Role-playing exercises where participants take turns playing the interviewer and candidate, practicing the techniques learned during the course. Mock interviews with peers or actors portraying candidates, providing an opportunity to practice form lasting questions, active listening, and evaluating responses. Group discussions and case studies to analyze and evaluate sample interview scenarios, identifying strengths and areas for improvement.