Course Description

Course Overview

The Supporting and Troubleshooting Windows 11 course is designed to equip participants with the knowledge and skills necessary to support and troubleshoot Windows 11 operating system. The course covers various troubleshooting methodologies, tools, and techniques to diagnose and resolve common issues encountered in Windows 11 environments. Participants will learn how to effectively support end-users, manage system performance, and troubleshoot hardware, software, and networking problems in Windows 11.

Prerequisites

Participants should have a solid understanding of Windows operating systems, basic networking concepts, and familiarity with computer hardware and software concepts. Experience with previous versions of Windows, such as Windows 10, and knowledge of Active Directory and Group Policy would be beneficial but is not mandatory.

Methodology

The training program combines instructor-led lectures, demonstrations, hands-on labs, and interactive discussions to ensure a comprehensive and practical learning experience. Participants will have access to Windows 11 virtual machines and guided exercises to reinforce their understanding and gain hands-on experience.

Course Outline

• Introduction to Supporting and Troubleshooting Windows 11
• Overview of the Windows 11 support and troubleshooting process
• Understanding the tools and resources for Windows 11 troubleshooting
• Exploring the Windows 11 user interface and new features
• Assessing the considerations for supporting Windows 11 in a corporate environment
• Troubleshooting Windows 11 Startup and Boot Issues
• Identifying and resolving common startup and boot problems
• Troubleshooting issues with boot configuration and startup processes
• Resolving issues with device drivers and hardware compatibility
• Troubleshooting issues with system firmware and BIOS/UEFI settings
• Diagnosing and Resolving Hardware and Device Issues
• Diagnosing hardware problems using built-in Windows tools
• Troubleshooting issues with storage devices and drivers
• Resolving hardware conflicts and compatibility issues
• Managing and troubleshooting printer and imaging devices in Windows 11
• Troubleshooting Software and Application Issues
• Identifying and resolving software compatibility and installation issues
• Troubleshooting problems with system updates and patches
• Diagnosing and resolving issues with applications and software conflicts
• Managing and troubleshooting Microsoft Store applications in Windows 11
• Troubleshooting Networking Issues in Windows 11
• Diagnosing and resolving common networking problems in Windows 11
• Troubleshooting issues with network connectivity and configurations
• Resolving problems with wireless network connections
• Managing and troubleshooting network protocols and settings in Windows 11
• Managing Performance and System Optimization
• Monitoring and managing system performance in Windows 11
• Diagnosing and optimizing system resources and processes
• Resolving issues with system responsiveness and resource consumption
• Implementing best practices for system maintenance and optimization

Outcome

Upon completing this training, participants will be able to:

• Understand the support and troubleshooting process for Windows 11
• Diagnose and resolve startup and boot issues in Windows 11
• Troubleshoot hardware and device problems in Windows 11
• Resolve software and application issues in Windows 11
• Troubleshoot networking problems and configurations in Windows 11
• Manage system performance and optimize Windows 11 environments

Labs

The training includes hands-on labs to provide participants with practical experience troubleshooting Windows 11. These labs may include exercises such as:

• Diagnosing and resolving startup and boot issues in Windows 11
• Troubleshooting hardware and device problems in Windows 11
• Resolving software compatibility and installation issues in Windows 11
• Troubleshooting network connectivity and configurations in Windows 11
• Monitoring and optimizing system performance in Windows 11