The Performance Equation:  Providing Feedback that Makes a Difference

The Performance Equation: Providing Feedback that Makes a Difference

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1 Days

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Course Description

Course Overview

The Performance Equation: Providing Feedback that Makes a Difference is a comprehensive training program designed to equip individuals with the skills and techniques necessary to deliver effective feedback that drives performance improvement. This course focuses on the importance of providing constructive feedback in a way that motivates and inspires individuals to excel. Participants will learn how to create a feedback-rich environment, deliver feedback with clarity and empathy, and engage in productive feedback conversations that lead to tangible results.


There are no specific prerequisites for this course. It is suitable for individuals at all levels who are involved in providing feedback to others as part of their professional responsibilities. A basic understanding of communication principles and interpersonal skills is beneficial but not mandatory.


The course will be delivered virtually through interactive online activities, role-plays, group discussions, and self-paced work.

Course Outline

The Power of Feedback

Understanding the impact of feedback on individual and team performance

Exploring the benefits of creating a feedback-rich culture

Recognizing the role of feedback in driving continuous improvement

Creating a Feedback-Rich Environment

Establishing trust and psychological safety for effective feedback exchange

Setting clear expectations and performance standards

Encouraging open communication and feedback-seeking behaviors

The Feedback Delivery Process

Understanding the importance of preparation before delivering feedback

Applying the Feedback Equation model for structured and effective feedback delivery

Managing emotions and providing feedback with empathy and sensitivity

Active Listening and Questioning in Feedback Conversations

Developing active listening skills to understand the recipient’s perspective

Asking powerful and open-ended questions to facilitate deeper insights

Navigating difficult conversations and managing resistance to feedback

Building a Feedback Partnership

Developing a coaching mindset to support ongoing growth and development

Creating action plans and follow-up mechanisms to ensure feedback implementation

Providing ongoing support and recognition for performance improvement


By the end of the course, participants will:

  • Understand the importance of feedback in driving performance improvement
  • Create a feedback-rich environment that fosters continuous learning and growth
  • Apply feedback models and frameworks to deliver structured and effective feedback
  • Demonstrate active listening and questioning skills in feedback conversations
  • Navigate challenging feedback conversations with empathy and sensitivity
  • Build feedback partnerships that support ongoing performance improvement


The labs in this course provide participants with practical application opportunities to refine their feedback delivery skills. 

Role-plays: Participants will engage in simulated feedback conversations, taking turns as feedback providers and recipients. They will practice applying feedback models, active listening, and effective questioning techniques

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