Course Description
Course Overview
The Performance Equation: Providing Feedback that Makes a Difference is a comprehensive training program designed to equip individuals with the skills and techniques necessary to deliver effective feedback that drives performance improvement. This course focuses on the importance of providing constructive feedback in a way that motivates and inspires individuals to excel. Participants will learn how to create a feedback-rich environment, deliver feedback with clarity and empathy, and engage in productive feedback conversations that lead to tangible results.
Prerequisite
There are no specific prerequisites for this course. It is suitable for individuals at all levels who are involved in providing feedback to others as part of their professional responsibilities. A basic understanding of communication principles and interpersonal skills is beneficial but not mandatory.
Methodology
The course will be delivered virtually through interactive online activities, role-plays, group discussions, and self-paced work.
Course Outline
The Power of Feedback
Understanding the impact of feedback on individual and team performance
Exploring the benefits of creating a feedback-rich culture
Recognizing the role of feedback in driving continuous improvement
Creating a Feedback-Rich Environment
Establishing trust and psychological safety for effective feedback exchange
Setting clear expectations and performance standards
Encouraging open communication and feedback-seeking behaviors
The Feedback Delivery Process
Understanding the importance of preparation before delivering feedback
Applying the Feedback Equation model for structured and effective feedback delivery
Managing emotions and providing feedback with empathy and sensitivity
Active Listening and Questioning in Feedback Conversations
Developing active listening skills to understand the recipient’s perspective
Asking powerful and open-ended questions to facilitate deeper insights
Navigating difficult conversations and managing resistance to feedback
Building a Feedback Partnership
Developing a coaching mindset to support ongoing growth and development
Creating action plans and follow-up mechanisms to ensure feedback implementation
Providing ongoing support and recognition for performance improvement
Outcome
By the end of the course, participants will:
- Understand the importance of feedback in driving performance improvement
- Create a feedback-rich environment that fosters continuous learning and growth
- Apply feedback models and frameworks to deliver structured and effective feedback
- Demonstrate active listening and questioning skills in feedback conversations
- Navigate challenging feedback conversations with empathy and sensitivity
- Build feedback partnerships that support ongoing performance improvement
Labs
The labs in this course provide participants with practical application opportunities to refine their feedback delivery skills.
Role-plays: Participants will engage in simulated feedback conversations, taking turns as feedback providers and recipients. They will practice applying feedback models, active listening, and effective questioning techniques