Course Description

Course Overview

The Implementing Cisco Collaboration Applications (CLICA) course, specifically the 300-810 exam, focuses on providing participants with the knowledge and skills to implement and manage Cisco collaboration applications. This course is designed for network professionals who are responsible for implementing and managing collaboration applications using Cisco technologies. The course covers topics such as Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and Cisco Webex Teams.

Prerequisites

To enroll in the CLICA 300-810 course, participants should have a solid understanding of networking fundamentals, including TCP/IP, routing, and switching technologies. Familiarity with Cisco networking technologies and a basic understanding of collaboration concepts and technologies are recommended. It is beneficial to have completed the Cisco Certified Network Associate (CCNA) certification or possess equivalent knowledge.

Methodology

The CLICA 300-810 course employs a blended learning approach, combining theoretical concepts with practical hands-on labs and interactive discussions. The course materials are delivered through instructor-led lectures, demonstrations, and real-world scenarios. Participants will engage in hands-on lab exercises and simulation tools to practice and reinforce their understanding of the course material.

Course Outline

• Cisco Unity Connection
• Configuring and managing voicemail integration with Cisco Unity Connection
• Implementing user and mailbox features in Cisco Unity Connection
• Configuring advanced call routing and message notification in Unity Connection
• Troubleshooting common issues in Unity Connection deployments
• Cisco Unity Express
• Configuring and managing voicemail and auto-attendant services with Cisco Unity Express
• Implementing user and mailbox features in Cisco Unity Express
• Configuring advanced call routing and message notification in Unity Express
• Troubleshooting common issues in Unity Express deployments
• Cisco Unified IM and Presence
• Configuring and managing Cisco Unified IM and Presence services
• Implementing instant messaging and presence features in Cisco Unified IM and Presence
• Configuring user and contact management in Unified IM and Presence
• Troubleshooting common issues in Unified IM and Presence deployments
• Cisco Webex Teams
• Configuring and managing Cisco Webex Teams collaboration platform
• Implementing team collaboration features in Cisco Webex Teams
• Configuring user and contact management in Webex Teams
• Troubleshooting common issues in Webex Teams deployments

Course Outcome

Upon completion of the CLICA 300-810 course, participants will be able to:

• Configure and manage voicemail services with Cisco Unity Connection.
• Implement advanced call routing and messaging features in Unity Connection.
• Configure and manage voicemail and auto-attendant services with Cisco Unity Express.
• Implement instant messaging and presence services with Cisco Unified IM and Presence.
• Configure and manage team collaboration features with Cisco Webex Teams.
• Troubleshoot common issues in collaboration applications deployments.

Labs

The CLICA 300-810 course includes hands-on labs to provide participants with practical experience in implementing and managing Cisco collaboration applications. Some of the labs may include:

• Configuring voicemail integration and user features in Cisco Unity Connection.
• Implementing advanced call routing and message notification in Unity Connection.
• Configuring voicemail and auto-attendant services with Cisco Unity Express.
• Implementing advanced call routing and message notification in Unity Express.
• Configuring instant messaging and presence services with Cisco Unified IM and Presence.
• Implementing user and contact management in Unified IM and Presence.
• Configuring team collaboration features in Cisco Webex Teams.
• Troubleshooting common issues in collaboration applications deployments.